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One From The Road

The alarm went off at 4:30 this morning telling me it’s time to get moving again. The glamorous life of travel (over 200 days on the road last year). If you ever wondered why people like me and…

| CEO in the News

Do you want Fried Onions with that?

Employee engagement isn’t fancy. Sometimes it’s just a simple thank you. Hospitality is perhaps the purest form of thank you. Just as food is the center of most family and community events, so it is…

| Blog

Tappas

I had heard about Tappas dining but had never tried it. Here is the deal. You order small plates of food and everyone shares them at the table. Some strange things were being ordered at the far end…

| CEO in the News

Leading Employees Back to Loyalty and Trust

This month, I’ve been thinking about employee loyalty and motivation. It’s generally believed that recent economic conditions – which resulted in cutbacks, layoffs, losses and unease among employee…

| CEO in the News

A Business is Not a Family

This month, we’re looking at the alleged drop in employee loyalty in the US workforce. While I believe the statistical data that’s being reported – for example, Careerbuilder.com reported that 76% of…

| Blog

Blink of an Eye

Everything can change in a second. I had just checked into my hotel and went back out to my car in the parking lot to head out to a customer meeting. I put my car in reverse to back out of my parking…

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