Why train? The answer to that question is found in the costliest part of a fiber deployment — labor. Clearfield's technical trainers and experienced team of Application Engineers meet with our customers to get to know their needs, to educate them on Clearfield products and technology and to support them when needed in the field, such as with our “first-time install” guidance.
Top 5 reasons for training:
- Training Saves Time
The most expensive piece of a network build is the untrained or poorly trained technician. Spending one or two days in a classroom setting today saves you a great deal of time and money tomorrow.
- Training Empowers
A variety of educational information is found on our website. “Clearfield College” offers product information as well as the opportunity to request classroom/hands-on training. The “Resources” tab, provides useful, technical information such as installation manuals, instructional videos and smart tips.
- Training Adds Value
With Clearfield's factory-backed, quality training, the technician will become familiar with the products before they are faced with them in the field. The benefits of training remain far beyond a one-time, classroom opportunity. Building on a base of product knowledge jumpstarts the technician toward learning day after day while working in the field.
- Training Improves Workforce Satisfaction
Sometimes factory instructions for unfamiliar products are not enough. Showing your technicians that you value them enough to take the time/money to invest in their professional education typically results in happy, loyal employees…reducing churn in your organization. Spend the time now to save money and heartache later.
- Training Improves First Dispatch Resolution (FDR)
With classroom training, technicians gain knowledge and build skills for installing fiber and Clearfield products — with an emphasis on how Clearfield products “keep it simple” with craft-friendly techniques for splicing in the cassettes, managing fiber, working within our terminals and assembling a variety of our drop/connector choices. Getting comfortable with products and gaining confidence to install and work in the network improves performance and customer service by reducing repeated return calls. When a tech needs to return later after a network has been built, they will know what to expect when they arrive at a site for maintenance/repair or MACs. As we like to say, “Knowledge and skill are vital to the health of the organization.”
Clearfield offers a variety of product training curriculums. Our Certified Partnership Training Program (CPTP) offers 3 curriculums, covering ISP, OSP or both combined. Once a contractor completes a full product certification (ISP, OSP or both), company name, contact info and logo will be placed on the "Certified Contractor Partner" website page to provide information to our customers when looking for contractors to build their networks. We also customize training curriculums to your needs, offering introductory fiber training as an option as well.
Clearfield also offers a Fiber Optic Association (FOA) certification course. See more information about it here.
Clearfield Classroom Courses are designed around lectures, demos, hands-on practice, open discussions and question/answer time. Go to the Certified Partnership Training Program page for an overview. To sign up for CPTP or to request additional information on providing curriculum for your product needs, visit our Request Training page.